Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. We will provide maximum support in accordance with the regulations of the country in which the customer resides.
CANCELLATION
Customers can cancel their purchases until the purchase is shipped, and if it is being delivered, it will be processed according to the return procedure, not the cancellation.
Your cancellation request will be processed as follows:
– Waiting for delivery after payment is completed : Cancellation process completed immediately unless there is a special reason for receiving the cancellation application.
– Status of delivery request : In principle, cancellation should be completed immediately, but if the work has already been shipped, the return shipping cost of the shipped work will be borne by the customer.
Refund based on cancellation
– Card Payment : Cancel payment as soon as the cancellation procedure is completed
– Cash Payment : Refund to Cash Balance within 7 working days from the date of completion of the cancellation procedure
RETURN
Customers may request a return within 7 days of the completion of the delivery date of the work, and if the customer requests a return or change within this period, SILPASTORE will return or exchange it at the request of the customer. However, except if the product is damaged due to reasons attributable to the customer, if the value of the product is significantly reduced due to use or consumption, if the packaging of the copyable product is damaged, if there is explicit notice of restrictions on return or exchange on product detail, if the return is restricted by other laws. Nevertheless, if the product is different from the display or advertising content, customers can request a return or change.
Here are a few examples of not as described cases and SILPASTORE has sole discretion to confirm whether to apply the below criteria based on the photo or video checked with the customer when the product is shipped.
– Product received is a different color, model, or size.
– Product has a different design or material.
– Producer failed to disclose that an item is damaged or is missing parts.
– Received the incorrect quantity of items.
The returned products that are damaged or dirtied by the customer shall not be accepted, nor refunded, SILPASTORE reserves the right to decide at its sole discretion.
In the case of products that cannot be withdrawn, we specify the notice on the detail page of the work and specify the packaging or other places where the consumer can easily understand.
The cost of return belongs to the person who has a reason attributable to the return (simple change of mind: customer responsibility, product: SILPASTORE responsible), but if the customer does not send the shipping information, return invoice number or notify us of the reason for return, the return processing and refund may be delayed.
After the return product is delivered to us and checking to see if the reason for return is met, the payment will be canceled.
– Card Payment : Cancel payment as soon as the cancellation procedure is completed
– Cash Payment : Refund to Cash Balance within 7 working days from the date of completion of the cancellation procedure
If customers have to pay for the return shipping fee, the refund process may be delayed unless additional payment is made for the return shipping fee.
Your purchase is not eligible for this policy if:
– You are returning an item that was accurately described and not damaged in transit. (Note that in these cases, you may still be able to return the item if permitted under the seller’s stated return policy or, for EU-based buyers, in accordance with EU law and our User Agreement)
– You elected to arrange your own shipping or retrieve the item in-person